How To Download Everything From Your Account

As of June 15th, 2015, Pogoplug will no longer support free cloud accounts. We are making this change because our service is best experienced with unlimited storage, allowing you to back up every photo, file, video and document you have. To make this transition as seamless as possible, we are extending our best deal ever to our users: now you can get unlimited storage and automatic backup for as little as $1.92/month when you purchase our 3-year plan. This change only applies to users of our cloud storage service. Pogoplug devices are unaffected, and you can continue to use your Pogoplug device normally.

If you have a free account, as of June 15th, 2015 you will be locked out of your account and you will not be able to access your files. To save your data you can either upgrade to an unlimited account, or use our backup software to easily download the contents of your account. Here’s how:

1. If you haven’t already, download our free backup software here.

2. Once the backup software is installed, sign in to your account.

3. In the left-hand navigation pane, click on “Restore”.

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4. To download everything in your account, right-click on “Pogoplug Cloud” and select “Restore”, or select the folder and click on “Restore” in the menu.

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6. To download a specific folder or file, double-click on “Pogoplug Cloud”, navigate to the desired folder and right click or select it and click on “Restore”.

5. The software will prompt you to select a destination folder. Choose where you would like to put your restored files.

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6. That’s it! The software will show you the status of your download as you restore.

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You can also use or our free mobile apps to individually download files or folders, but we recommend using the backup software for downloading large files or folders, or downloading the entire contents of your account.

If you are having issues, please check out our comprehensive Knowledge Base.

How To Get Rid Of The Dreaded “Phone Full” Notification


If you’re like me, you use the camera on your phone for just about everything. Since I take photos and videos of my kids constantly, it seems like my phone is always about to run out of space. Tired of these notifications?



Yeah, me too. Suddenly, I have to choose which photos to delete! Naturally I don’t want lose my precious photo collection, which is why I use Pogoplug to not only back up and protect my photos, but also to free up space on my phone. Setting it up is easy, and the best part is I can set it up once and then forget it. Here’s how:

  1. Install the Pogoplug mobile app for iOS or Android
  2. Sign in or create an account
  3. Click on ‘Settings’


4. Click on ‘Backup’


5. Ensure ‘Camera Roll’ is set to ‘On’


6. Choose whether to upload via WiFi or WiFi and Cellular. Personally, I set mine to WiFi and Cellular. That way as soon as I take a photo when I’m out and about, I know its protected right away. Watch out though, if you’re worried about exceeding your monthly data allotment on your cell phone, you may want to leave it on WiFi Only. When you connect to your home network, all the photos you took that day will be uploaded automatically without you having to even open the app!


7. Now the most critical step. Make sure that ‘Background Uploading’ is enabled. This means that your photos and videos can be uploaded to Pogoplug without you ever opening the app. You can simply set it and forget it, and all your photos will be uploaded automatically without you ever having to do anything.


8. Once steps 1-7 are done you can safely delete photos from your phone without losing a single precious memory.

Pro tip: if you are setting this up for the first time on iPhone and you have lots of photos and videos to upload, you should connect your phone to power and leave your phone on and unlocked with the Pogoplug app open (i.e. with the screen on). Uploading everything the first time can take a while and if you leave your phone in one spot with the screen locked, your iPhone will automatically pause uploading after 2 minutes. After the initial upload, the Pogoplug app will open automatically in the background when you change locations and upload your photos as long as you have ‘Background Uploading’ enabled.

That’s it! Pretty simple right? This is the feature I personally love most about Pogoplug because it protects all my photos and videos in one safe place and saves valuable space on my phone (which iCloud does not!) Plus, since Pogoplug is truly unlimited you can take as many photos and videos as you like without ever worrying about filling up your phone or your Pogoplug account.

So if you haven’t already, install our mobile apps and get started protecting your precious photos and videos today!


Who owns the zebra?

ZebraLast Thursday while eating breakfast at my desk, I took part in the latest viral craze to hit the web and puzzled out Cheryl’s birthday. Logic problems were a bit of an obsession when I was a kid, and Penny Press books littered the car every time my family took long trips. I hadn’t tackled a logic problem in years, but I cherished the 15 (ok, maybe more like 25) minutes it took me to figure out Cheryl’s birthday.

As soon as I finished I wanted to tackle more logic problems. That weekend my mom came to visit and I ruined the evening of chick flicks we had planned by challenging my mom to figure out Cheryl’s birthday. When I told her my quest to find new logic problems, she responded with the most random non sequitur I’ve heard since sitting in a hazy college dorm room and sharing (supposedly) deep thoughts.

“Who owns the zebra?”

My first reaction was to wonder if she had totally lost the plot, but then she explained that this was a logic problem that went the 60s version of viral. After being featured in Life magazine, people started bringing this puzzle home and challenging friends and family to figure it out.

Without further ado, here is the logic problem that took the 60s by storm.  It’s often attributed to Einstein or Lewis Carroll, but there is no evidence to support either claim.  And please forgive the inclusion of cigarettes—it was a different age.

Figure it out? Email and we’ll give one lucky winner unlimited storage and automatic backup free for two years ($100 value)!

Got another puzzle? Please send it our way. We’re anxious to tackle another problem.

The Problem

  1. There are five houses.
  2. The Englishman lives in the red house.
  3. The Spaniard owns the dog.
  4. Coffee is drunk in the green house.
  5. The Ukrainian drinks tea.
  6. The green house is immediately to the right of the ivory house.
  7. The Old Gold smoker owns snails.
  8. Kools are smoked in the yellow house.
  9. Milk is drunk in the middle house.
  10. The Norwegian lives in the first house.
  11. The man who smokes Chesterfields lives in the house next to the man with the fox.
  12. Kools are smoked in the house next to the house where the horse is kept.
  13. The Lucky Strike smoker drinks orange juice.
  14. The Japanese smokes Parliaments.
  15. The Norwegian lives next to the blue house.

Now, who drinks water? Who owns the zebra?

In the interest of clarity, it must be added that each of the five houses is painted a different color, and their inhabitants are of different national extractions, own different pets, drink different beverages and smoke different brands of American cigarettes. One other thing: in statement 6, right means your right.

— Life International, December 17, 1962

The Truth About Cloud Backup


Over the past several months I have been traveling all over the country visiting Best Buy stores, one of our major retail partners, and in the process I have found something terribly, deeply shocking. No, not with Best Buy customer service, or their prices, or some kind of amazing ground-breaking scandal that will bring the blue and gold retailer to its knees. Best Buy is fine. The state of consumer backup, however, is not.

I work at a cloud backup company, so I am in “the bubble”. Nearly everyone I talk to is somehow involved in technology. Talking to people who don’t work in the tech industry is always a fantastic opportunity for me to do some market research, if you will, without the biases and pre-conceptions that come with working at a tech company in Silicon Valley. It’s a chance to connect, face-to-face, with the people we build our products for: the all-important customer.

What I found was shocking. People–lots of them–are using consumer-grade hard drives to back up their files, not because they don’t know about the cloud and off-site backup, but because they truly believe that a hard drive backup is better! There is so much mis-information out there about “the cloud” that I can’t say I blame them for wanting a backup that they can touch and see. It feels secure, holding your hard drive in your hand, until you realize that if you use hard drives as your sole back up method, you WILL lose your files. It is not a question of “if” it is a question of “when?”

So without further ado, here are the most common myths and misconceptions about backing up I heard on my travels.

“I don’t need the cloud, I use a hard drive to back up”

This is the most common one I heard, and also the easiest to address. Hard drives do not last. They will fail eventually, and probably a lot sooner than you think. In our datacenters, for example, annual failure rates for hard drives range from 2% to up to 40% per year (don’t worry our system is designed for drives to fail, more on this in a minute). And those are enterprise-grade drives–designed to be the most robust, longest lasting drives available.

A consumer-grade drive cannot be expected to last much longer than a couple of years and if it’s sitting in your house instead of nestled safely in a datacenter, it can get dropped, lost, stolen, spilled on etc. So if you trust your backups to a hard drive alone you will eventually lose your precious photos, important files and everything else that you store on your computer.

“What the heck is this ‘cloud’ that I am backing up to anyway?”

“The cloud” is just a fancy name for a bunch of internet-connected hard drives and servers sitting in a datacenter. Backing up to “the cloud” is fundamentally the same as backing up to a hard drive in your house. The only difference is that instead of backing up to one hard drive that sits in a shoebox in your closet, you’re backing up to 10 or 100 hard drives all at once, and those hard drives are protected by lock and key in a secure, secret location. It’s the difference between keeping your money under the mattress versus storing it in a bank. 

“I use Time Capsule to protect my Mac”

Time Capsule is great; it’s easy to use and simple to set up. And there are no subscription fees! Sound too good to be true? That’s because it is. When you buy a Time Capsule from Apple all you are buying is a consumer hard drive in a fancy suit, with the all the same problems that come with trusting consumer-grade external drives with your backups.

“The cloud is not secure, I don’t want my files to be hacked/accessible on the internet”

After the iCloud “hack” a couple of years ago people started getting very wary about the cloud. People already didn’t trust it, and this seemed to confirm their suspicions. Let me just clarify one thing: iCloud was not “hacked”. There was a targeted campaign by an organization of malicious attackers to guess unsecure passwords.

So the iCloud “hack” was really an indication that people need to use more secure passwords to protect their accounts, not just their backup accounts, but all their accounts.

This is why we and many other companies have started offering two-factor authentication that sends a secure code to your phone every time you log in. This is virtually impossible to break and extremely secure, as the potential hacker would need to know your password and have access to phone at the same time.

Also, if you use a hard drive to back up your computer your files are just sitting there on the hard drive ready to be read by anyone who plugs it into their computer. Our datacenters encrypt everything, so even if by some miracle someone could break into one of our ultra-secure datacenters and steal a hard drive, they would be completely unable to get any files off of it.

“If hard drives fail so much, then isn’t your datacenter just as prone to failure as the hard drive in my house?”

Good question. The difference is our datacenters are specifically designed for hard drives to fail. We replicate data and disperse it across multiple drives, so we can lose a huge number of drives in our system without losing your data. Even if something catastrophic were to happen to one of our datacenters, we have more than one!

“You’re going to steal/sell/look at my data”

I hear this one all the time. The simple answer is that this is just not true. We don’t monetize your data in any way shape or form. We don’t sell it, we don’t look at it, we don’t mess with it in any way.

The stuff you upload to our servers just sits there, and it’s yours and yours alone. Period. The same way a bank can’t steal your money if you leave it there, we can’t steal your data if you upload it to our servers.

Keep in mind that not all services were created equal in this respect. Google, for example, does reserve the right to use your data for just about anything they please. Seriously. Go read their terms of service if you don’t believe me. Pogoplug is different. We are in the business of protecting your data, not selling it.

“I don’t need a mobile backup solution, I transfer my photos to my computer to protect them”

A lot of backup companies these days focus solely on backing up your computer but ignore the fact that for the average user the vast majority of photos are now taken on phones.

We recognize this and we think that the typical flow of “take photos on my phone, plug my phone into my computer, transfer my photos to my computer and backup my computer to an external hard drive” is A) a huge pain and B) not a very secure way to protect your photos because your computer and/or external hard drive could fail at any time.

That’s why our mobile applications upload all your photos silently to our servers in the background. You don’t have to do anything–just install the app, set it up one time and forget it. All your photos are automatically protected and organized without you having to lift a finger.

“I already use iCloud/Google Drive to back up my phone”

That’s great, we encourage users to use these services. But they are not sufficient on their own for several reasons. For one, in the case of iCloud specifically, it is not a true back up of your data. If you delete a photo from your phone, you also delete it from iCloud. Pogoplug allows you to delete photos and videos and reclaim that valuable space on your phone without losing your photos and videos.

For another, these services limit the amount of files you can store. iCloud costs $20 per month for 1 Terabyte (1,000 Gigabytes) of space. Yes, that is a lot storage, but it also costs 4x more than what Pogoplug charges, and we offer unlimited storage, not just 1 Terabyte. As the volume of photos and videos people generate continues to increase, an unlimited solution is the only way to ensure you never run out of space and never lose a file or photo.

Lastly, these other services do not back up your computer. Pogoplug gives you one safe place for all your stuff whether it’s on your tablet, computer or phone. We also allow you to mix and match operating systems. Got an Android phone and an iPad? You’re out of luck unless you have a cross-platform service like Pogoplug.

“What’s the solution then?”

So at this point you are probably wondering, what IS the best way to back up my stuff? Well, I’ll tell you. The best mix of convenience, features and price is to use cloud backup in conjunction with hard drive back up. While we can replace traditional hard drive backup completely and many of our users rely on us as their sole backup destination, hard drives do maintain one key advantage over the cloud: speed.

No offsite storage will be as fast as having the files stored locally. Having a local backup on a hard drive or Apple Time Capsule is a great way to quickly recover files that you have lost. But (and it is a BIG but) the hard drive you back up to will eventually fail, so you need the cloud to ensure that your data is always protected.

Backing up to the cloud also gives you the additional advantage of easily organizing your photos, files and videos and making them available from anywhere. A hard drive backup just sits in your closet, gathering dust until it inevitably dies, taking your precious files with it.


Introducing Pogoplug Business Backup

Pogoplug Backup for Business is here! We have added lots of great new features to our backup software to make it the most attractive end-point backup solution in the industry. Backups happen silently, automatically and in the background so you and your employees always have peace of mind knowing your data is protected. Pogoplug Business Backup also features unlimited storage so you never have to worry about  running out of storage or having to buy more. Pogoplug Business Backup includes great business-focused features like two-factor authentication, increased performance and priority support to make sure that your team can concentrate on the task at hand without worrying about computer crashes, drops or spills. If you are ready to check out Pogoplug Business Backup now, click here. Still got a few more questions? Read our FAQ below:

How much does Pogoplug Business Backup cost?

Pogoplug Business Backup costs $10 per month/$100 per year for the master account. Each invited user can be billed monthly or yearly, and each invited user costs $10 per month or $100 per year. Two charges will appear on your statement: one for the master account and one for all of the team members you invite at the time of sign-up. If you add additional team members at a later date, those team members will appear as separate charges on your card. Team members cannot be mixed and matched with yearly and monthly charges, so either all of your invited members can be annual or all of them can be monthly, but you cannot have a mix of both. For example, you could not invite two team members to be monthly and one team member to be yearly.

What’s the difference between Pogoplug Business Backup and other Business Backup solutions?

Pogoplug Business Backup is truly unlimited: no file size limits, no limits on the number of devices per account, no file-type restrictions and no hidden fees. Other solutions charge more than double (and sometimes a lot more!) for products that don’t have the speed and flexibility of Pogoplug Business Backup. Other solutions limit you to one computer per account, or charge you extra to back up videos, for example. We don’t believe in restrictions: we allow you to back up everything from everywhere without any hidden fees or catches. Unlimited should really mean unlimited!

What’s the difference between Pogoplug Business Backup and Pogoplug Personal or Family Backup?

Pogoplug Business Backup is purpose-built for business and includes additional security measures like two-factor authentication, business-focused performance improvements and prioritized support.

Is my data secure with Pogoplug Business Backup?

Short answer: very. Our data centers are guarded 24/7 and protected with biometric security measures, badge access, and are built to withstand earthquake, fire or other natural disasters. We also encrypt your data at rest with AES 256-bit encryption, the same encryption used by banks. We are certified by TRUSTe, an independent third-party privacy standards organization, and take the security of your data extremely seriously.

How do I add or remove users?

When you set up Pogoplug Business Backup for the first time, you will be prompted to add however many users you would like. After you invite users, those users will get an email prompting them to add a password to their account. To add additional users or remove users after the initial set up, you can do so by clicking on “My Account” under “Settings” on

I am being billed monthly, can I switch to annual (or vice versa)?

At this time, switching between annual and monthly billing is not possible.

How does billing work?

When you create your administrator account, you choose to be billed either monthly or annually. At the time of sign-up you can choose to either add team members on to your account at that time, or add them later. Two charges will appear on your credit card: one charge for your admin account and one charge for all of your invited users that you add at the time of sign up. So, if you bought one admin account and two team member accounts at the time of sign up and are being billed monthly, you will see two charges: one charge for $10 (admin account) and one charge for $20 (two invited user accounts).

You can add additional users at any time, and each time you add additional users, they will appear as separate charges on your card. So in the example above, if you then added three more users one week later, you will see a separate charge for $30 on your card repeating monthly going forward. If you bought the original account in this example on the first of the month, going forward you would see one charge for $10 on the first of the month, one charge for $20 on the first of the month and one charge for $30 on the 7th of the month, repeating every month. We bill this way so that you have more control over when you add users to your account.

What happens if I cancel my account?

While invited users can be added and removed at any time, the master account has to stay open and in good standing. If the master account owner cancels his or her account, all of the invited accounts will also be canceled and all data will be deleted. Please make sure you notify users who you have invited that you are canceling your account prior to doing so to ensure that they can back up their files elsewhere.

If I am the master account owner and I am being billed monthly, can I add team members that are billed yearly or vice versa?

No. Everyone on your account must be either yearly or monthly, depending on which subscription you signed up for when you created your administrator account.

What is the minimum number of team members I can add?

There is no minimum, you can open an account with just one user.

Can invited users cancel their account?

No. The master account holder must deactivate accounts.

When do I start getting billed for invited users?

As soon as you invite someone, his or her account is active and ready for use and you will be billed immediately.

Can I remove an invited user?

Yes. As the master account owner, you can manage your team members in “My Account” on Invited team members cannot add or remove users or cancel his or her own account.

I invited someone, but they never added a password. What gives?

You can see the status of each of your team members in My Account. If he or she has not added a password yet, you can re-send the email to remind them. Please keep in mind that billing begins from the time that you invite the user, not from the time he or she activates the account.

Can team members see what is in my account?

Nope. Everyone has their own account, and there is no way for anyone on Pogoplug Business Backup (even the master account owner) to access another team member’s account unless you share your password with them.

Can the owner of the account re-set my password, see how much data I have or do anything else special like that that I need to worry about?

No. The only things that the master account owner can do are: add and remove users, send invitation emails and reminders and pay the bill. A master account owner cannot see which devices are on an invited user’s account, see how much data an invited user is using, re-set an invited user’s password or gain access to an invited user’s account.

Do you sign BAA’s?

At this time we cannot sign a BAA with your business.

What happens if one of your servers fails?

Our proprietary system disperses your information into many different pieces and distributes them across multiple servers and disks. This means that your data is not only unreadable in the very unlikely event of a theft, but also that if one or many of our servers fail, your data is not lost.