We recently became aware of hardware-related problems that uniquely affect the newly released Pogoplug Video product. We now have two cases of smoke (and potentially flame) issuing from the unit. We don’t know how common this problem could be, but we’re not taking any chances. As a result, our company is undertaking an immediate worldwide recall of the product.
What’s going on?
The new Pogoplug Video product adds specialized hardware (an advanced processing chip that can consume lots of power if there is a system malfunction) to process video files in real-time. As an extra precaution, our manufacturer added a fan to the unit, and the system passed all of the certification tests necessary for us to bring it to market. It now appears that there is the possibility of overheating that can cause the problematic situations. Since our other products do not use this additional specialized hardware, there are absolutely no known issues with any other Pogoplug products.
I own a Pogoplug Video—what should I do?
Please unplug your Pogoplug Video product immediately. The Pogoplug team will work with you and the U.S. Consumer Product Safety Commission over the coming days to process the recall and refund your purchase. If you have any questions in the meantime, feel free to email us at firstname.lastname@example.org.
We’re really bummed-out about this situation. Nevertheless, delivering reliable, safe, compelling products that delight you on a daily basis remains our top priority. As always, thank you for your continued support.
To learn more about the recall, please read the press release issued by the U.S. Consumer Product Safety Commission.
Co-Founder and CEO